Policies

PET POLICY: Service animals only. 
Due to the family environment we offer, we are unable to accommodate pets. If you have a service animal, please let the innkeepers know before making your reservations.

SMOKING
The Irondequoit is a no smoking Inn. We have a strict non-smoking policy inside all Lodge rooms, efficiencies and cabins and on the porches of the Annex, Lodge and cabin buildings. Smoking is allowed on the parking lot and off the porch, near the restaurant area (please no smoking on the porch).

DEPOSIT POLICY 
A 1/3 deposit is required when booking - we use a credit card guarantee to hold your room. The remaining balance is due upon check-in. Final payments may be made by credit card, cash or check. A deposit is required to confirm a reservation.

CANCELLATION POLICY

• 30 Days or More Before Scheduled Arrival Date: Full Refund minus $35 processing fee
• 29 Days or Less Before Scheduled Arrival Date: No Refund, however deposit may be used toward another visit within twelve months, provided that the accommodations can be rebooked by the Inn for the cancelled date(s).
• Late Arrivals and Early Departures: No Refund.

CHECK IN AND OUT TIMES

Check in: 4:00 P.M. or later
Check out: By 11:00 A.M.
We can't guarantee that you room will be ready before 4:00 P.M. You are more than welcome to check in earlier, park your vehicle and enjoy our grounds. Please let us know if you will be arriving after 8:00 pm so we can keep the light on for you. An early check-in or late departure may be possible based on space availability and will subject to additional charges.

LATE CHECK-OUT FEES 
Check-out time is 11:00 a.m. Late check-out fees are as follows: 11:00 a.m. - 1:00 p.m. is $20/hour, non-prorated. After 1:00 p.m. guests will be charged for a full day, non-prorated. If our guests wish to use the recreational portion of the property for the whole day, it is recommended that they put their belongings in their vehicles before the 11:00 a.m. check-out time.

EXTRA PERSON/EXTRA BEDS
All of our Lodge room rates are based on single or double occupancy. Some Inn rooms (2, 3, 8, 9 and 12) can accommodate additional guests for a fee of $20.00 per person per night. A rollaway bed is an additional charge of $10.00 per person per night.

QUIET (Before 8a.m. and after 10 p.m.)
As a courtesy to fellow guests and our peace loving neighbors we ask for quiet, subdued voices and no musical instruments before 8:00 am and after 10:00 pm. Hovercraft or jet skis may be launched from nearby public landings.

All rates and policies are subject to change without notice. Please inquire regarding any special need or circumstance.